Last updated: 16 Sep 2025
At Hitch Creative Inc., we are committed to delivering high-quality animation and video production services. This Service Level Agreement (SLA) outlines the standards you can expect when working with us through matthitch.com.
We aim to provide creative services that meet or exceed client expectations, focusing on:
– Professional animation and video production.
– Clear communication and project updates.
– On-time delivery according to agreed project schedules.
– High-quality final outputs in the required formats.
Our services include:
– 2D and 3D animation
– Motion graphics and explainer videos
– Video editing and post-production
– Storyboarding and visual development
– Creative direction and project consultation
Project Timelines: Each project has a tailored timeline defined in the proposal. We work to deliver on schedule while maintaining quality.
Revisions: Each project includes a number of rounds of revisions to ensure client satisfaction.
Communication: We respond to all client inquiries within 1–2 business days.
To ensure smooth collaboration, we ask clients to:
– Provide necessary assets (e.g., logos, brand guidelines, scripts).
– Review and approve deliverables within agreed timeframes.
– Provide consolidated feedback for revisions.
While we strive to maintain high standards, the following are outside the scope of this SLA:
– Delays caused by late feedback or missing assets.
– Scope changes after production has started.
– Third-party service delays (e.g., stock media, voiceover talent).
– Events beyond our control (force majeure).
We use professional tools and workflows to ensure:
– High-resolution video outputs suitable for web and broadcast.
– Secure file transfers and backups.
– Creative work aligned with the client’s brand and objectives.
We regularly review our workflows and client feedback to improve:
– Production speed
– Communication efficiency
– Overall creative quality
For questions about our Service Level Agreement or to discuss a potential project, please contact us:
Hitch Creative Inc.
hello@matthitch.com
Canada
